Our Documents

Our Management Systems and Certificates

Transfer Talya holds various management system certificates to ensure that the services it provides comply with national and international standards.  These certificates demonstrate that we conduct our operations within defined guidelines, in a measurable and auditable structure.

The main documents we possess:

ISO 9001 – Quality Management System

It is implemented to standardize our service quality, sustain customer satisfaction, and make our processes measurable.

ISO 45001 – Occupational Health and Safety Management System

It aims to ensure that our employees and operational processes are conducted in accordance with legislation and good practice standards in terms of occupational health and safety.

ISO 14001 – Environmental Management System

It is implemented to keep our environmental impacts under control, use natural resources efficiently, and adopt an environmentally responsible approach to transportation.

ISO 31000 – Risk Management

It is the framework structure that enables us to manage our operational, financial, and strategic risks from a systematic perspective.

ISO 10002 – Customer Satisfaction and Complaint Management

We collect feedback from our guests under a corporate system, evaluate it, and integrate it into improvement processes.

TSE 12257 Process

As Transfer Talya, we are conducting the application and preparation processes for the TSE 12257 certificate to elevate our service quality in the field of urban and intercity passenger transportation to the next level. 

With this document, we aim to further increase safety and quality in passenger transportation by certifying our existing standards.